Terms of Service
1. Introduction
Welcome to PawPals! By using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully. If you have any questions or concerns, feel free to contact us at info@pawpals.co.nz.
2. Products and Services
PawPals offers custom pet portraits, mugs, phone cases, and other accessories. We strive to ensure that all descriptions and prices are accurate, but errors may occur. If an error is discovered, we will notify you as soon as possible and offer you the option to proceed with your order or cancel it.
3. Order Process
To place an order, select the desired product, upload your custom image, choose any available options, and proceed to checkout. Once your order is confirmed, we will process it according to the details provided.
4. Payment
Payment is required at the time of purchase. We accept various payment methods as listed on our website. All transactions are processed securely.
5. Shipping and Delivery
We ship worldwide. Delivery times vary based on your location. You can track your order using the online tracker available in the main menu of our website. We will keep you updated via email.
6. Returns and Refunds
Due to the custom nature of our products, we do not accept returns or offer refunds unless the item arrives damaged or is incorrect. If you receive a damaged or incorrect item, please contact us with photos of the issue, and we will arrange for a replacement.
7. Privacy and Data Protection
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Intellectual Property
All content on our website, including text, images, and designs, is the property of PawPals or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, PawPals shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services.
10. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in New Zealand.
12. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at info@pawpals.co.nz.